Returns & Exchanges

"Prepare Today Survive Tomorrow"

At ColumbusEgy, we understand that sometimes gear might not be the perfect fit. That's why we offer a hassle-free returns and exchanges policy to ensure your satisfaction.

Returns:

  • You can return any unused and unworn merchandise within [14] days of receiving your order.
  • Original tags must be attached, and the item must be in its original packaging.
  • We do not accept returns on used or damaged items.

To initiate a return:

  1. Visit our online returns portal Here
  2. Enter your order number and email address.
  3. Select the items you wish to return and the reason for your return.
  4. Print the pre-paid return shipping label (if applicable) and securely package your return.
  5. Drop off your package at the designated carrier location.

Once we receive your return:

  • We will inspect the item(s) to ensure they meet the return criteria.
  • Upon approval, you will receive a full refund for the purchase price (minus any original shipping costs) within [2] business days.
  • You will receive a notification email confirming the status of your return and refund.

Exchanges:

  • If you would like to exchange an item for a different size or color, you can follow the same return process outlined above.
  • In the return portal, simply indicate that you would like to exchange the item and select the desired size or color.
  • Once we receive your return and approve the exchange, we will ship the replacement item to you free of charge.

Please note:

  • We reserve the right to deny returns or exchanges that do not meet our policy guidelines.
  • Original shipping costs are non-refundable unless the return is due to our error.
  • For international returns, you may be responsible for any additional customs fees or import duties.

For any questions regarding our return or exchange policy, please don't hesitate to contact us at [+201555054172] or [support@columbusegy.com].